The government has already slashed the GST rates ( GST News )of 178 products, but entities are finding some ambiguous ways of not passing on this benefit to the customers. It has come to notice that some restaurants have increased their base prices post the reduction in GST rates. Restaurants such as McDonald’s and Starbucks have got inquired from tax authorities asking details about menu prices before & after the latest decline in prices.
GST News : Now You Can File a Case Against Restaurant
GST News : Complain Against Restaurant
On 15th November, GST Council lowered the GST rate on 178 goods from 28% to 18% as a part of rationalization approved by the GST Council. They slashed the rate from 18% to 5% for all standalone eateries, irrespective of whether they were air-conditioned or otherwise; without input tax credit. Even, a flat 5% slab was imposed on deliveries and takeaways.
If you do notice that the restaurant is overcharging you in the name of GST you can register a complaint to the Central Board of Excise and Customs (CBEC) or the Department of Consumer Affairs.
CBEC GST Portal
To register the complain you can visit the CBEC GST portal at https://cbec-gst.gov.in/. There you will find the option of Raise Web Ticket under CBEC Mitra Helpdesk. The website will take you to a different window. On the left side, you will have the option named ‘Report Tax Fraud/Avoidance.’ Click on this option, and you will have a new page.
Enter your details on the page and in the report box, mention the details of the restaurant like its name, address, and nature of the complaint. After that, a representative will first contact the restaurant to check the details and then email you the information.
CBEC: You can email complain at firstname.lastname@example.org. You have to mention all your details such as name, number, as well as the details of the restaurant such as location and the nature of the complaint. As per the CBEC helpline number, they will first contact the restaurant to check details and then email you the information. It is recommended to keep the pre-GST bill handy.
Department of Consumer Affairs: Mention your details as well as the details of the restaurant in the email. If the complaint gets escalated, you will need the post-GST bill. The forum will contact the restaurant, and afterward, they will email it to you. On the other hand, you can also send an email to the restaurant marking the consumer helpline email ID. If the restaurant does not respond within seven days or if you are not satisfied with the response; you can approach consumer court and register a complaint. You can get advice on the toll-free no. 1800114000.
Toll-free number of CBEC
You can call the toll-free no. of CBEC at 18001200232 which will forward you to the Fraud Department.
You can also wave your complaints on the official Twitter handles of GST (askGST_Goi) and the Finance Ministry (@FinMinIndia).GST News
It has come to notice that some restaurants are trying to charge GST over and above the MRP; which is illegal. Today the news reported that the government is now going after the Fast-Moving Consumer Goods (FMCG) companies for not passing on the advantages of lower rates to consumers. The government said that the companies not moving on the benefits could attract anti-profiteering Authority. This authority ensures that the eateries pass on the benefits of GST to the consumers.